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App Privacy Policy

Updated:
November 12, 2026

Effective November 12, 2026

This Privacy Policy explains what information the DRIFTERS app (also called the Drifters City Bike app) collects, how we use and share it, and the choices you have. Drifters City Bike Share is operated by DRIFTERS Beach and Bike Rentals LLC, a Florida company. In this policy, "Drifters", "we" and "us" mean Drifters City Bike Share, and "you" means anyone who uses the app.

The app runs on the Movatic bike-share platform. Movatic, Inc. builds and operates the app and the systems behind it on our behalf.

1. What this policy covers

This policy covers the DRIFTERS app for Android and iPhone, the rides you take and the payments you make through it, and the texts, emails and notifications we send you about your account and rides.

It does not cover drifterscitybike.com, which has its own Privacy Policy. Riding itself is governed by the rider agreement you accept in the app before your first ride.

2. Information you give us

  • Account details. Your mobile phone number, which you use to sign in with a one-time text message code, plus your first name, last name and email address.
  • Payment details. When you add a card, the card details go directly to our payment processor. We do not store your full card number. We receive a token and limited card details, such as the card brand, the last four digits and the expiry date, so we can charge for rides and memberships.
  • Purchases and memberships. Records of the rides, passes and memberships (such as the Local Passport) you buy, and the charges, refunds and fees on your account.
  • Photos you choose to take. If you report a problem, or if the app asks for a photo of the bike when you end a ride, we collect the photos you take or attach.
  • Messages and reports. What you write when you report a problem, contact support or reply to a survey.

3. Information collected automatically

  • Precise location. With your permission, the app collects your device's precise location while the app is open or running in the background. We use it to show nearby stations and bikes, and to confirm you are at a station when you start or end a ride. During an active ride, the app keeps collecting location even if you close it, so we can record your trip and help find a bike if something goes wrong.
  • Ride details. Start and end times, the stations you used, the bike you rode, ride duration, distance and route.
  • Device and app information. Device model, operating system and version, app version, language, IP address, device identifiers, and a notification token so we can send you push notifications.
  • Usage and diagnostics. Which screens and features you use, and crash reports and error logs that help us fix problems.
  • Camera and Bluetooth. The app uses your camera to scan the QR code on a bike or station; those scans are not saved as photos. If a bike or lock connects over Bluetooth, the app uses Bluetooth to unlock and lock it.

You control location, camera, Bluetooth and notification permissions in your device settings. If you turn one off, the features that depend on it, such as unlocking a bike or ending a ride, may not work.

4. How we use your information

  • To create and secure your account, including sign-in codes and checks that keep bots and fraud out.
  • To unlock bikes, run and end rides, and record your ride history.
  • To charge you for rides, passes, memberships and any fees under the rider agreement, and to send receipts.
  • To send messages about your account and rides, such as ride reminders, receipts, membership expiry notices and service alerts.
  • To answer your questions and handle problem reports, damage, lost bikes and billing disputes.
  • To keep riders, bikes and the public safe, and to enforce the rider agreement.
  • To understand how the app and the bike share are used, and to fix and improve them.
  • To send news and offers about Drifters, if you have agreed to receive them. You can opt out at any time.
  • To comply with the law and respond to lawful requests.

5. How we share your information

We do not sell your personal information. We share it only as described here.

  • Movatic, Inc. builds and runs the app and the bike-share platform for us, and stores and processes your information on our behalf.
  • Other service providers that work on our behalf, each limited to what it needs to do its job. They include companies that process card payments; send sign-in codes, texts, emails and push notifications; provide maps and protect sign-up from bots and fraud; and measure how the app is used and collect crash reports.
  • Analytics and advertising partners. Software from these partners in the app may receive basic app events, such as when the app is installed or opened, along with device identifiers such as your device's advertising ID. You can reset or delete your advertising ID in your device settings.
  • Legal and safety. When the law requires it, to respond to a court order or government request, or to protect the safety and rights of riders, the public, Drifters or Movatic.
  • Business transfers. If Drifters sells or transfers all or part of the bike share, your information may transfer to the new operator under this policy.
  • With your consent, or at your direction.

We may share information that has been combined or de-identified so it can no longer identify you, such as ride counts by station, with partners and local government for planning and reporting.

6. Deleting your account

You can delete your account in the app: open the menu, go to Account Information, and tap Delete Account. If you no longer have the app, email us at hello@drifterscitybike.com from the email address on your account, or include the phone number you signed up with. We will confirm when your account is deleted.

When you delete your account, we delete or de-identify your profile and contact details. We keep ride, payment and transaction records for as long as we need them for accounting, tax, refunds, disputes, fraud prevention and other legal obligations, and then delete them. A deleted account cannot be restored. Any unused time on a membership is not refunded, except as described in our refund terms.

7. How long we keep information

We keep your account information for as long as your account is open. After that, we keep information only as long as we need it for the purposes in this policy, such as to complete transactions, resolve disputes, prevent fraud and meet legal, tax and accounting requirements. Crash reports and usage analytics are kept for a limited period. When we no longer need information, we delete or de-identify it.

8. Your choices and rights

You can:

  • See and update your name and email in the app under Account Information.
  • Turn off location, camera, Bluetooth or notification permissions in your device settings.
  • Stop marketing emails using the unsubscribe link in any email, or by emailing us.
  • Ask us to tell you what personal information we hold about you, give you a copy, correct it, or delete it.

Depending on where you live, including California and the European Union, you may have additional rights, such as the right to data portability, to object to or restrict some processing, and to appeal a decision we make about your request. We will not treat you differently for using your privacy rights.

To make a request, email us at the address below. We will respond within 30 days, or within the longer period allowed by law, and may need to confirm your identity first. An authorized agent can make a request on your behalf with proof of your permission. If you are in the EU or UK, you can also complain to your local data protection authority.

9. Security

Information sent between the app and our systems is encrypted in transit. Card payments are handled by a payment processor that meets the payment card industry's security standards. We limit who can access your information to the people and providers who need it. No app or online service is completely secure, so we cannot promise that information will never be exposed.

10. Children

You must be 18 or older to ride. The app is not meant for children, and we do not knowingly collect personal information from children under 13. If you think a child has given us personal information, contact us and we will delete it.

11. Where your information is processed

Drifters and Movatic are based in the United States, and your information is stored and processed in the United States. If you use the app from outside the United States, your information will be transferred to the United States, where privacy laws may differ from those where you live.

12. Changes to this policy

We may update this policy as the app and the bike share change. When we do, we will update the date at the top of this page. If a change is significant, we will tell you in the app or by email before it takes effect.

13. Contact us

Questions about this policy or your information:

Drifters City Bike Share
DRIFTERS Beach and Bike Rentals LLC
St. Augustine, Florida
Email: hello@drifterscitybike.com
Website: drifterscitybike.com